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Customer Care

We make each of our footballs by hand, and we treat each of our customers with that same individual attention. Whether you have a question about your order, our policies, or anything else we do here at Big Game, we’ve done our best to provide answers here. If what you’re looking for isn’t on our website, our dedicated staff is ready to help, with that famous Texas hospitality.

  • Personalization Details – If you’re here for one of our personalized footballs, here’s what you need to know when placing your order.
  • Shipping and Returns – Want to know more about shipping and returns? Read our complete policies.
  • Privacy Policy – Your personal privacy and security are very important to us. Find out how we protect your information.
  • Terms & Conditions – Just a few rules and details about how to use our site and its contents.

We want your experience with Big Game USA to be as positive as your fondest football memories, and we’re honored by the opportunity to help add to those memories. If you have any questions or concerns we haven’t addressed here, just give us a call at (972)292-0700, and we’ll do whatever we can to help.

Thanks for buying your footballs from Big Game USA!